Amanda,

There are very few third party servicers who properly calibrate Sciton Profile lasers. Sciton does not share service information, save for with a couple service companies who have requested the information using the 21 CFR request process. Unless your tech was from Sciton, he probably failed to properly align your 1064 head.

Claudio:

Palomar does not share it's service information with anybody. There are those who claim to service Palomar hand pieces- which are each a laser system of it's own, the base unit being a power and control unit- but all of these techs are by experience. They do not have Palomar service information in accordance with 21 CFR 1040.10-11.

This is the risk you take with third party companies. If they do not explicitly claim that they are completely compliant with FDA regulations, and they can prove it to you, you are simply gambling on service, as they are gambling on delivery of that service. Very few companies are completely open to the FDA as they are cracking down on Independent Service Organizations, and trying to tighten up on the laser manufacturers. To help you make a decision, ask about 21 CFR 1040.10-11. If they stutter, say "what?", or don't know what it is- they shouldn't be touching your laser or light based device.

Veinguy,

You don't need a local third party to service your Lightsheer. It is small enough to economically ship anywhere in the country. You should consider your options before sequestering yourself to local service.